go! FAQ's
About Kids
Airport Check-In
Airport Information
Bags
Boarding Passes
Careers at go!
Cash/Checks
Fares
go! Miles Frequent Flyer Program
Online Check-in
Pets
Refunds
Reservations
Seat Assignment
Special Requests
Safe & Secure
Travel Vouchers / Prize Letters
TSA Policy on Liquids and Containers
About Kids
May I book a reservation with children on www.iflygo.com?
You may book your reservation online, but you will need to call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462 to change the passenger classification, or to add an infant or lap child to your reservation.
May I bring my child's car seat on board?
Federal Aviation Administration (FAA) approved infant seats are accepted in the cabin when an additional seat is purchased for the infant.
Note: Bassinets, infant seats and strollers may be accepted as checked baggage at no extra charge. These items are not considered part of the customer's free baggage allowance.
Is a birth certificate required for age verification?
One child over 3 days and under 24 months of age not occupying a seat may be carried for free by a customer paying the applicable adult fare. A birth certificate is required to validate the age of all infants under 24 months. Infants 3 to 7 days need a physician's note stating that they are healthy for air travel.
go! does not offer children's fares. Accompanied children ages 2 to 11 will be charged the applicable adult fare for the flight.
Do you charge a service fee for children flying alone?
Children at least 5 years of age but who have not reached their 13th birthday are accepted for unaccompanied travel on go! flights to and from go! destinations provided that travel is not on a flight connecting to a other airline flight or on the last flight of the day.
Children less than 5 years of age are not accepted for unaccompanied travel.
All travel by unaccompanied children must be on flights on which the child holds a confirmed reservation. The unaccompanied child must be brought to the airport by the parent or other responsible adult and remain until 15 minutes after flight departure. go! must be provided the name and phone number of the parent or other responsible adult who will meet the child upon deplaning.
A one way service fee of $25 will be charged per unaccompanied child. For passengers 12 and older, go! will offer the same service for a per person service fee on an optional basis.
Can I book a reservation for my child who is traveling alone?
Please call the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462.
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Airport Check-In
When can I check-in for my flight?
Check-in generally begins 3 hours prior to departure at the go! ticket counters. Customers checking baggage are required to do so at least 75 minutes prior to departure. Refer to Airport information for hours of operation.
Do I need to check-in at the airport if I checked in online?
If you printed your boarding pass online at www.iflygo.com and are not checking bags, you may go directly to the gate. Please ensure that you arrive at the gate at least 30 minutes prior to departure. If you did not print your boarding pass online and are not checking bags, please check in at the go! ticket counters or go! self service kiosk at least 60 minutes prior to departure. For those passengers checking bags we recommend that you check in at the go! ticket counters at least 75 minutes prior to departure.
What happens if I cannot make my flight?
If you cannot make your flight, please call the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462 as soon as possible prior to your flight's scheduled departure time. By doing so, you avoid the risk of forfeiting the value of your reservation. Please refer to other sections of this document for answers to questions regarding changes, cancellations, and refunds.
Airport Information
Where can I find information on go!'s location at my departing airport?
Click here to go to Airport Information
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Baggage
How many bags am I allowed to check?
Each ticketed customer is allowed to check two (2) pieces of luggage. Checking additional, oversized, or overweight luggage will require additional fees.
How many bags am I allowed to carry-on?
Each ticketed customer is allowed (1) carry-on (no larger than 19" x 15" x 11") at no charge. In addition to carry-on luggage, a customer may carry a handbag, pocketbook, overcoat, wrap, umbrella, walking stick, camera, binoculars, reading material for the flight, or food for consumption. Items must be able to fit under the seat in front of you or in the overhead bin go! requires that name identification be on the outside of any bags or luggage. We recommend placing identification on the inside of your luggage as well. Name labels are available at any go! ticket counter.
Please keep valuables, computers, medications, house keys, car keys and important papers in a carry-on on your person.
For each ticketed passenger, go! will transport, as checked baggage free of charge, two (2) bags. Maximum weight, without charge, for each piece of checked baggage is 50 pounds per bag. Maximum size, without charge, for each piece of checked baggage must not exceed 62" in overall dimensions (L+W+H). An extra charge applies for additional, overweight and/or oversized pieces. In no event will go! accept baggage that weighs more than 99 pounds and/or baggage that measure in single dimension more than 80" or combined dimension exceeding 160".
In some instances, arrangements may be made to ship such articles as cargo. Please inquire as additional charges may apply.
Special items such as pets, bicycles and other sporting equipment are not included in the passenger's free baggage allowance and are subject to an extra charge.
What are your fees for excess, oversized, and/or overweight luggage?
Excess/oversized/overweight luggage may be accommodated subject to space at the following charges per item:
Excess Weight Fees:
- Up to 50 lbs. – No Charge
- 51 to 70 lbs. – $25
- 71 to 99 lbs. – $50
- Excess Bag – $25
- Bags weighing more than 99 lbs. (45kg) will not be accepted as checked baggage.
- Surfboards – Due to cargo compartment size go! will accept surfboards and paddle boards with lengths 6 feet and less on a limited basis. Every effort will be made to accommodate these items. A charge of $25 will be charge for transportation of these items.
- Other – Certain sporting equipment may be restricted and may be assessed an additional charge. Please contact go! Reservations Center
Toll Free (888) IFLYGO2 or (888) 435-9462 for details.
What is go!'s liability when transporting baggage?
For the loss of, damage to, or delay in delivery baggage, our liability is
limited to a maximum of $3,000 per customer and is subject to proof of
claim. go! is not responsible for certain items in checked or unchecked
baggage including, but not limited to, money, jewelry, medication,
keys, electronic or photographic equipment and similar valuables. go!
does not assume liability for normal wear and tear.
How do I report a baggage claim?
Notice of missing, damaged, or pilferaged checked baggage must be reported to a go! ticket counter agent within 4 hours of the arrival of your flight.
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Boarding Passes
How do I print my boarding passes online?
You may print your boarding pass by checking in online at www.iflygo.com within 24 hours of each flight's scheduled departure and no later than 1 hour before each flight departs. You may print your boarding pass by following the steps below:
- Go to www.iflygo.com
- Click the "check in here" link half way down the left side of the homepage
- Follow instructions to complete your check-in
- Print your boarding pass
Check in at the go! ticket counter on the day of departure is required for passengers traveling as unaccompanied minors, passengers traveling with pets, group reservations, and reservations containing international destinations.
I followed the instructions in my confirmation e-mail. Why am I not seeing the Boarding Pass button?
You may check in to print your boarding pass beginning 24 hours before each flight's scheduled departure and no later than 1 hour before each flight departs. If you are within the 24 to 1 hour window before your flight departs, you will see the boarding pass button, provided boarding passes are available for your flight.
Can I print my boarding passes online for both segments of a round trip flight?
Yes, but both flights must be scheduled to depart within the 24 hour to 1 hour window. You must go through the online check-in process separately for each flight if both segments are not within this window.
I'm traveling with a pet. Why can't I print my boarding pass?
Customers traveling with pets are required to check-in at the go! ticket counters on the day of departure. go! charges a $25 fee to transport your pet. During check-in you will receive your boarding pass and then you may proceed directly to the security checkpoint and through to your gate. Please refer to the Pets section of this document for additional information regarding transporting pets.
My child is traveling unaccompanied. Why can't I print his/her boarding pass online?
Unaccompanied minors must be checked in at the go! ticket counter at the originating airport by a parent or other responsible adult. During check-in go! will provide your child with his/her boarding pass.
Can I print my boarding pass more than one time?
Yes, you may print your boarding pass as many times as needed.
Why am I unable to print my boarding pass?
There are restrictions that may prevent you from obtaining your boarding pass. If this should occur, please check in for your flight at the airport on the day of departure.
I lost my boarding pass. What do I do?
If you are within the 24 to 1 hour window before your flight departs, you can go online and check in at www.iflygo.com and print your boarding pass again. Please refer to the FAQ above which explains how to print your boarding pass.
If your flight departs within 1 hour, you must check in at the airport in order to obtain a replacement boarding pass.
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Careers at go!
How can I learn more about career opportunities at go!?
Please visit our Careers section for a listing of all open positions. Each posting contains a position overview and qualification requirements.
Can I submit my resume even if there are no open positions?
We only accept resumes for open positions listed in our Careers section. Please check back frequently for new openings.
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Cash/Checks
Can I pay for my reservation with cash or check?
go! accepts cash, Visa, MasterCard, American Express, Discover, Diner's Club, Eurocard, JCB, and Air Travel Cards for payment at all go! ticket counter locations, our website, and our reservations center. Please visit our Airport Info section and view location hours by clicking on the airport in your area.
go! does not accept personal or company checks.
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Fares
What if my fare is no longer available?
Fares are only guaranteed once purchased. Many of our lowest fares sell quickly due to high customer interest. With certain discount fares, seating may be limited and certain restrictions may apply. All fares are subject to change without notice and until purchased.
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go! Miles Frequent Flyer Program
Where can I read the details about your go! Miles frequent flyer program?
Please visit the go! Miles terms and conditions page
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Online Check-In
What is Online Check-In?
Online check-in allows you to bypass the ticket counters at the airport by allowing you to print your boarding pass from your home or office by logging on to our website at www.iflygo.com.
If you checked in online, have your boarding pass, and are not checking baggage at the airport, you may proceed directly to the security checkpoint and through to your gate.
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Pets
What pets do you allow and do you charge a fee?
Your household pet, such as a dog or cat, may travel with you in the passenger cabin provided your pet is in a kennel small enough to fit under the seat. There is a $25 fee each way for this service. Only one pet per passenger is allowed in the cabin. Pets cannot be transported in the baggage compartment. Service animals that assist customers with a disability are allowed in the passenger cabin at no extra charge.
Do I need to bring medical documentation for my pet?
Passengers traveling with an animal (dog/cat) must provide a health certificate from a veterinarian dated up to 10 days prior to the date of travel stating that the animal has had all the required shots and is fit to travel.
What size kennel do I need for my pet?
If your pet is traveling with you in the cabin, the dimensions of your pet's kennel must not exceed 15"W X 14"D X 10"H, and the kennel must fit under the seat. Soft-sided kennels are allowed in the cabin. Your pet must be free to stand in an upright position and move about the kennel. The kennel is subject to inspection and approval by go! Each passenger is responsible for assuring that the kennel meets all government requirements for safe and humane transport.
If I am traveling with a pet, can I book my reservation online?
No. If you are traveling with a pet, please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462 to book your flight.
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Refunds
How do I obtain a refund?
All tickets sold by go! are NON REFUNDABLE once purchased. We do offer UNRESTRICTED Y class tickets at $79 one way that offer you the ability to change dates and times without penalties, but all other fare levels are restricted and non-refundable.
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Reservations
How many passengers can be booked on a reservation?
You may book up to seven (7) passengers on a reservation.
If I want to book more than seven passengers, what do I do?
Bookings for 8+ passengers can be done by emailing us at groups@iflygo.com or by calling our go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.
How far in advance can I book a reservation online?
Our flight schedules are loaded 330 days in advance; therefore, you are able to book reservations online up to almost a year in advance.
Can I book a reservation online for same day travel?
You can book on our website www.iflygo.com up to 3 hours before any flight's scheduled departure. You may also call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462 up to two (2) hours before scheduled departure.
How do I correct a misspelled name on my reservation?
Please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.
How do I change my reservation?
Please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.
Can I change the return segment of my itinerary if I have already flown the outbound segment?
Yes, please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.
How much does it cost to change my reservation?
Except for special fares referencing specific restrictions, changes may be made up to 24 hours prior to departure for $20 per customer plus any difference in airfare for the alternate requested dates or flights. For travel to the same destination, passengers may change their reservations to standby travel on any flight departing the same day as the original departure without a change fee, but will be responsible for paying any fare differences due to traveling in a different class of service.
One of the passengers on my reservation cannot travel with me. How can I remove a passenger from my reservation?
Please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.
What is your cancellation policy and how do I cancel my reservation?
Our cancellation policy, change fees, and penalties vary according to the type of ticket you purchased. Please refer to the applicable fare rules. Please note that failure to provide advance notice of cancellation will result in the forfeiture of your reservation and its value. To cancel your reservation, please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.
Can I cancel the return portion of my itinerary if I have already flown the outbound?
Yes, you will need to call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.
What happens when I cancel a non-refundable reservation?
Unless otherwise stated in your ticket's fare rules, your ticket is generally valid for 12 months from date of purchase. Keep your original ticket and confirmation number. Once you are ready to reuse it with 12 months of original purchase, we will exchange that unused ticket for a new booking. At that time we will also collect any additional airfare and fees that apply.
What happens if I do not cancel my reservation by calling the go! reservations center?
If a passenger doesn't cancel ahead of time, doesn't show up for a flight, or doesn't board the aircraft for any reason, his or her reservation will be automatically cancelled. Additionally, all remaining flights on that itinerary will also be cancelled and the passenger will forfeit the value of her or her reservation.
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Seat Assignment
go! offers open seating for your convenience and for efficiency during the boarding process. You will be pleased to know that our aircraft do not have middle seats.
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Security
How can I tell whether my browser has adequate security for exchanging private information via the Web?
Your browser should support 128-bit encryption. For the two most common browsers, follow these instructions to find out your browseris level of encryption:
Internet Explorer: At the top of the browser window, select Help > About Internet Explorer. Check whether your browser supports 128-bit encryption.
Netscape Navigator: At the top of the browser window, select Help > About Communicator. Check whether your browser supports 128-bit encryption.
How can I obtain a browser with 128-bit encryption technology?
Contact the company that provides you with Internet access (e.g., your local Internet service provider, America Online, Microsoft) or visit the website of the company that makes your browser (e.g., Microsoft for the Internet Explorer browser, Netscape for the Netscape Navigator browser, etc.). Upgrades are usually available for download, free of charge.
Is it safe for me to send my credit card and personal information over the Web?
go! takes every practical precaution to protect your confidential information. When you book your reservation on www.iflygo.com, we require you to use a web browser that has security technology, also known as encryption technology, to ensure that your credit card and personal information are safely transmitted via the Internet.
How can I tell if my connection to iflygo.com is secure?
You will see on certain pages a security icon or symbol (for example, a padlock) in the lower right-hand side of your screen. This symbol generally appears on pages from which we collect sensitive information. If the symbol is there, it means that data you submit on that page is encrypted. Encrypting data helps us to stop unauthorized third-parties from accessing your data while it is being sent to our system.
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Special Service Requests
How can I make a special services request?
The final itinerary review page on our website (just before you purchase a ticket) contains a drop down box of various special service requests. Please select the special service you need before you purchase your ticket. Alternatively, you may also call the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462.
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Travel Vouchers / Prize Letters
How do I redeem my travel voucher or refund voucher?
All travel vouchers must be redeemed by calling the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462.
Please note that travel vouchers cannot be redeemed for cash and cannot be used to pay for service fees or fare differences.
When does my travel voucher expire?
If your travel voucher was created based on an existing reservation (a cancellation or a difference in airfare), travel must be booked and completed using that travel voucher within one (1) year from the booking date of the original reservation.
If your travel voucher was created as goodwill for future travel or was a promotional give away, travel must be booked and completed within one (1) year from the date the travel voucher was issued.
If you earned a go! Miles award, it will have an expiration date of one (1) year from date of issue. Please refer to the go! Miles terms and conditions for additional information.
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TSA Policy on Liquids and Containers
Liquids, gels and/or aerosols are permitted through security checkpoints but must be declared to TSA. Items must fit in one clear, re-sealable quart or liter-sized plastic bag, in containers of 3.4oz/100mL or less. Only one bag is allowed per passenger.
Plastic bags must be completely sealed and will be x-rayed at the security checkpoint separately.
The following items are allowed, but must be presented to officials at security checkpoints if they are not contained in clear plastic bags or are of greater volume than 3.4oz/100mL:
- Baby formula/milk, including breast milk, and baby food in containers if a baby or small child is traveling.
- Medications (liquid, gel or aerosol).
- Liquids, juices or gels for diabetic passengers who indicate a need for such items to address their medical condition. (A letter from your physician is not necessary).
Passengers are permitted to take liquids, gels, and/or aerosols purchased in the boarding area onboard the aircraft.
Learn more about TSA policies at http://www.tsa.gov/.
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